You may return most new, unused items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, call our Orion Coolers Customer Service Team at 931-738-4800 or email us at firstname.lastname@example.org. Please have your order and serial numbers ready when you call so we can help you to the best of our ability.
When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
FOR ALL INTERNATIONAL ORDERS (Outside US and Canada): Shipping rates are an ESTIMATE ONLY, final shipping rates will be confirmed and you will be contacted if there is any change.